Businesses Using Controversial Tactics To Thwart Online Complaints

June 4, 2014 4:15 AM
Businesses Using Controversial Tactics To Thwart Online Complaints
" BOSTON (CBS) - Online reviews are a great resource, whether you’re going out to eat or booking a vacation.

Businesses can take a hit from negative reviews, and now some are fighting back with legal challenges.

Karina recently switched photographers for her wedding because she was unhappy with the service she was getting as she planned her event.

“I was just kind of uncomfortable with their lack of responses and their kind of run around,” she said.

Like many consumers today, Karina went online to warn others of her bad experience.

It didn’t take long for her to receive an email from the photographer asking her to remove her post. He pointed out she could face legal action for breach of contract.

Karina didn’t realize her contract contained this clause: “Neither party will disparage the other.”

“I was livid,” said Karina. She didn’t realize this clause existed and felt she was being bullied into silence "

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