Read: Airline Quality Rankings
Hawaiian Airlines and JetBlue Airways also repeated their performance from last year, ranking second and third, respectively. Regional carrier American Eagle was last among the nation’s 15 largest airlines included in the annual report.
WBZ NewsRadio 1030′s Karen Twomey got reaction from Logan passengers:
The rankings are based on data airlines supply the Department of Transportation regarding lost bags, delayed flights, and bumpings from full planes, and consumer complaints made to the department.
Overall, the report shows flying is getting better even through passengers grappling with fare increases, canceled routes and a seemingly endless parade of new fees may not feel that way, said Dean Headley, a business professor at Wichita State University who has co-written the annual report for 22 years.Take Our Poll
Airlines are slowly, steadily recovering from their meltdown five years ago, when, under the strain of near-record consumer travel demand, their performance tanked, he said "
Click here to read the whole article
It was the second year in a row that AirTran topped the rankings of the nation's 15 largest airlines included in the annual report. Hawaiian Airlines and JetBlue Airways also repeated their performance from the previous year, ranking second and third, ...Read more
To book a flight, visit airtran.com. Reader comments on Sacbee.com are the opinions of the writer, not The Sacramento Bee. If you see an objectionable comment, click the "Report Abuse" link below it. We will delete comments containing inappropriate ...Read more
To celebrate National Volunteer Week, Southwest kicks off its systemwide Share the Spirit initiative, during which Southwest and AirTran Employees will give back to one local school in their city. Employees will have the opportunity to compete in a ...Read more