Mass. Woman’s Healthcare Nightmare: ‘I’ve Lost My Insurance’

January 31, 2014 10:33 PM
Mass. Woman’s Healthcare Nightmare: ‘I’ve Lost My Insurance’
" BOSTON (CBS) – It has been four full months since the state started offering health insurance coverage on a website that conformed with changes in federal law.

But many customers are still in limbo, including one local woman who has been struggling to find out if she is even covered at this point.

Mary Kay Feely is one of thousands believed to be stuck in the twilight zone of a website that just keeps on failing, despite repeated promises from state officials that a fix is at hand, assurances that are being greeted with mounting skepticism by frustrated, frightened customers.

“I keep thinking it’ll correct itself but it just seems to be getting worse,” Feely told WBZ Political Editor Jon Keller.

Feely is a self-employed marketing consultant who applied for health coverage last fall, and has been writing, calling, and sending checks to the connector for months.

Apparently, the application still hasn’t gone through.

“I didn’t have any application they could find. I wasn’t in the system. They had my money, but it was in a holding pen because they didn’t have any place to apply it,” she said "

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